100-Day Smile Guarantee
We stand behind every portrait we create. If you're not 100% in love with your artwork, we'll make it right – or refund you in full.
Here's How Our Smile Guarantee Works
Satisfied or refunded – for 100 days.
1. Contact us – We're here to help
Let us know! You have 100 days to reach out and describe the situation.
2. Return – Send your item back
We'll provide the shipping address so you can return the item at your own expense. Once we receive it, we'll inspect it right away.
3. Refund – Your trust matters to us
Once we've processed your return, we'll promptly refund the purchase price to your original payment method.
The 'No' List
We believe in pure, quality art that's free from anything unnecessary or harmful. That's why we leave out all the additives and focus on creating artwork that you can trust.
What's Covered & What's Not
Transparency matters – here's exactly what our guarantee includes.
Damaged or Defective Items
If your portrait arrives damaged, printed incorrectly, or has any manufacturing defect, we'll replace it free of charge or issue a full refund.
Quality Issues
If the print quality, frame, or materials don't meet our standards, we'll make it right. Photos required for verification.
Unopened Items (Within 100 Days)
Items returned in their original, sealed packaging within 100 days are eligible for a full refund.
Opened or Used Items (Without Defect)
Once a product is unpacked, displayed, or used without any manufacturing defect, it's not eligible for refund. This includes minor scratches caused after delivery.
Personal Preference Changes
"I changed my mind" or "I don't like it anymore" after the design was approved and produced isn't covered. You receive a free 24h preview to ensure satisfaction before printing.
Design Approved by Customer
If you approved the digital preview and the printed product matches it exactly, the order cannot be refunded due to design preference.
Customer-Caused Damage
Damage caused by improper handling, mounting, exposure to moisture, or accidents after delivery is not covered under this guarantee.
Ready to Create Your Portrait?
Order with confidence – our 100-day guarantee protects every purchase.
Create Your Portrait