Refund policy
Return & Refund Policy
What's Covered & What's Not
Transparency matters – here's exactly what our guarantee includes.
✓ Damaged or Defective Items If your portrait arrives damaged, printed incorrectly, or has any manufacturing defect, we'll replace it free of charge or issue a full refund.
✓ Quality Issues If the print quality, frame, or materials don't meet our standards, we'll make it right. Photos required for verification.
✓ Unopened Items (Within 100 Days) Items returned in their original, sealed packaging within 100 days are eligible for a full refund.
✗ Opened or Used Items (Without Defect) Once a product is unpacked, displayed, or used without any manufacturing defect, it's not eligible for refund. This includes minor scratches caused after delivery.
✗ Personal Preference Changes "I changed my mind" or "I don't like it anymore" after the design was approved and produced isn't covered. You receive a free 24h preview to ensure satisfaction before printing.
✗ Design Approved by Customer If you approved the digital preview and the printed product matches it exactly, the order cannot be refunded due to design preference.
✗ Customer-Caused Damage Damage caused by improper handling, mounting, exposure to moisture, or accidents after delivery is not covered under this guarantee.
Returns
Our policy lasts 100 days. If 100 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Book with obvious signs of use
- Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
- Any item not in its original condition, damaged or missing parts for reasons not due to our error
- Any item returned more than 100 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at info@theframeart.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you must request it via: info@theframeart.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Company number: 4907114
Address: 8 The Green, Suite 15254, Dover, DE, 19901, USA
Business hours: Mon–Sat 9AM–5PM
SELMAN CARK LLC